KayleeCurtis
August 10, 2017
"Customer service sets high "benchmark"!"
Their customer service is truly remarkable! I purchased a teak bench that had some problems that could not be corrected. I called customer service and explained my problem. Did they ask me to take a picture of it? NO. Did they ask me to pay for return shipping? NO. Did they ask me to package it back up and ship it to them. NO What did they do? They said "no problem, our products have a lifetime warranty; so we'll just send you a new one". That made my day! Integrity is alive and well at Signature Hardware. And Jacob who assisted me could not have been more helpful and polite.